Sinless Sourdough Membership:
To join Sinless Sourdough you can choose either a monthly or annual membership. Both memberships are in US dollars. The first month of both plans is $23 which includes the dehydrated starter with handling and shipping sent to your home plus access to the membership and first month.
- The monthly membership (after the first month) is $9.99 usd with automatic renewal. The total comes to $139.89 usd.
- The annual membership offers a 30% discount and is $113.00 usd with automatic renewal.
Shipping and Returns of Sourdough Starter:
Shipping times vary depending on your (country, state or province). Shipments are sent from The Canada Post Office through regular mail. Standard shipping usually takes up to 7 business days. Shipments may take longer if held at customs.
Right now we only ship within North America.
Once an order is processed and shipped, we are unable to modify the shipping address. If you need to update your address before the order is shipped, please contact our customer support team immediately. Email sinlesssourdough@gmail.com and in the subject line state that your address needs to be updated.
There is no return on the dehydrated sourdough (includes handling, shipping).
You can cancel your membership at any time. The first month of both the monthly and annual memberships is priced at $23 USD, which includes a complimentary sourdough starter shipped to you.
Please note that we do not offer refunds for the first month of membership. Cancellations must be made before the next billing cycle begins. If you cancel within your first month, you will retain access to all membership benefits until the end of your current billing period. To avoid any future charges, please be sure to cancel before your next billing date.
For annual memberships, if you cancel before the end of the year, your refund will be prorated, minus the $23 for the first month.
Memberships on our Sinless Sourdough site are non-transferable, meaning you cannot transfer or share your membership nor membership login information with others once you’ve gained access to the content. This policy helps protect our copyrighted materials, ensures the integrity of our intellectual properties and pricing structure, and maintains a secure and personalized experience for all members.
Account Registration and Login Issues:
From the website’s home page (sinlesssourdough.com), scroll down to the “JOIN NOW” purple button. Click the button. The button will take you to the Membership Plan page where you can choose either a monthly or annual membership. Be sure to read the details.
- Click on the “Buy Now” purple button to choose the membership of your choice. This button will take you to the Membership Information page which tells you what is included in your membership.
- Fill out the Account and Payment information. Scroll to the blue link called Copyright Notice and Terms of Use Agreement. Click that button and read the agreement. If you are aligned with this agreement click that box.
- Read the statement below this box regarding Celiac disease. Click the blue button called Celiac Disease and read about this disease.
- If you are aligned with both statements click the boxes to move to the check out page. On the check out page fill out your payment details information and click the “Buy Now” button.
At the top of the website home page click Membership Login. On the membership login page click the button that says “Lost Password” and follow the directions. You will be sent an email with a password reset link.
Login in as a member and go to the top menu and click Membership Account. You can change your details on this page. Don’t forget to click “Save” after making any changes.
Payment Options:
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Yes, we use Stripe. Stripe is an online payment processing platform that allows businesses to accept payments securely over the internet. It supports a wide range of payment methods, including credit cards, debit cards, and other digital wallets. With stripe and through encryption your payment details are protected and ensure a secure checkout experience. We do not store your credit card information on our servers.
Currently, we only accept one payment method per order. If you wish to split the payment, we recommend using a service like PayPal, which allows you to link multiple payment sources.
Payment Security:
Yes. We use Stripe, which protects your credit card information through:
- Encryption of all sensitive data
- Tokenization (your card details are never stored in plain text)
- Isolated, secure hosting environment
Stripe is:
- PCI-DSS Level 1 Certified (highest security standard for payment data)
- Compliant with global privacy frameworks
- Regularly audited for security
Multi-factor authentication options
- Secure HTTPS connections
- Monitoring for potential fraud
- Role-based access controls
Immediate notification if any potential risks are detected
- Proactive scanning for compromised information
- Immediate action to protect your data
- Additional Security Features
- Two-factor authentication available
- Audit logs to track account activities
- Continuous updates to security infrastructure
Rest assured, we take the protection of your personal and payment information seriously.
Product/Service Information:
Once an order is placed, it is processed immediately for faster shipping, so we are unable to modify or cancel orders once they’ve been confirmed. If you need assistance with an order, please contact us as soon as possible at sinlesssourdough@gmail.com
Troubleshooting Product or Service Issues:
We’re sorry to hear that your item arrived damaged. Please contact our customer service team within 7 days of receiving the product. Email sinlesssourdough@gmail.com We may ask for photos of the damage to process a return or replacement.
If you encounter any issues with your product, please contact customer support at sinlesssourdough@gmail.com We may ask for photos to provide support.
Privacy and Security:
We use SSL encryption to safeguard your personal data, including payment information, during transmission. Your privacy is very important to us, and we never share or sell your personal details to third parties.
No, we do not store any credit card information on our servers. All payment processing is done securely through trusted third-party services like PayPal and Stripe. Here is the Stripe security link: https://docs.stripe.com/security
Yes, if you wish to delete your account, please contact us at sinlesssourdough@gmail.com We will process your request and remove your account from our system.
You can contact our customer support team by email at sinlesssourdough@gmail.com
Privacy Policy:
We collect the following personal information when you interact with our website or make a purchase:
Email address: Required for account creation, membership, and payment processing through Stripe.
- Name: For account and membership management.
- Billing information: Including address and payment details, processed securely via Stripe.
- Demographic information: Such as preferences and interests.
- Usage data: Includes website activity, device information, and IP address.
This information helps us provide our services, process payments, communicate with you, and improve your experience.
We use your personal information for the following purposes:
- Transactional communications: To manage your membership, send updates, subscription renewals, order confirmations, and billing-related information.
- Marketing communications: If you have opted in, we may send you promotional emails, newsletters, or updates about new products and services. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
- Improvement of services: To analyze and enhance our website, membership platform, and customer support.
- To provide you with membership services, we collect and store personal data, such as your name, email address, and payment information. This data is used to manage your membership, process payments, and grant you access to the content or services you’ve signed up for.
- We take reasonable steps to protectyour personal information from unauthorized access, disclosure, alteration, or destruction. We employ industry-standard security measures, including encryption and secure payment gateways. However, while we make every effort to ensure your data is secure, no online transmission or storage method is completely risk-free, and we cannot guarantee absolute security.
- Third-Party Services
To process memberships and payments, we use third-party services such as Paid Memberships Pro, and payment processors like Stripe, PayPal and Google Pay. These services may collect and store your personal information in accordance with their own privacy policies. For detailed information on how your data is handled by these third-party services, please review their respective privacy policies.
By using our website and services, you consent to the collection and use of your personal information as outlined above. You also have rights regarding your personal data, including the ability to request access to, correction of, or deletion of your information.
Here are the policies:
https://stripe.com/en-ca/privacy
- We do not sell, rent, or trade your personal information. However, we may share it with trusted third parties who help us deliver our services, such as:
- Payment processing: We use Stripe to process payments. Stripe may collect and store your email address and payment details.
- Service providers: We may share your personal data with email marketing platforms, customer support services, or analytics providers to enhance your experience. These third parties are required to protect your data and use it only for the purposes outlined in this policy.
Under the California Consumer Privacy Act (CCPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
- Access: You can request access to the personal information we hold about you.
- Correction: You may request to update or correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Opt-out of marketing: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
- California Residents (CCPA Rights):
As a California resident, you may request:- Disclosure of the categories of personal information we’ve collected, the purposes for which we’ve used it, and the third parties we’ve shared it with.
- Deletion of your personal information (with some exceptions).
A: Canadian Residents (PIPEDA Rights):
- As a Canadian resident, you can request access to, correction, or deletion of your personal information in accordance with PIPEDA.
- To exercise your rights or ask any questions, please contact us at the details below.
Yes, we use cookies and similar tracking technologies to enhance your website experience. Cookies allow us to remember your preferences, improve our website, and track usage patterns. You can manage your cookie preferences through your browser settings.
- For more information on how we use cookies and how you can control them, please refer to our cookies policy: https://sinlesssourdough.com/cookies-policy/
Our website may contain links to third-party websites such as Amazon.com and Amazon.ca and some of our endorsed brand websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.
Yes, we may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised Effective Date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact us at: sinlesssourdough@gmail.com
This privacy policy is designed to comply with the California Consumer Privacy Act (CCPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to protecting your privacy and being transparent about our practices. If you have any questions or need further clarification, don’t hesitate to contact us.
